Being locked out of your RTasks account can severely impact your team’s productivity. If you forget login credentials or experience access issues, account recovery options are available. This article outlines ways to regain entry and restore your access to RTasks.
Reset Password Through “Forgot Password”
If you forget the password to your RTasks account, use the “Forgot password?” link prominently displayed on the platform login page.
Clicking it opens a recovery flow where you enter the registered email address for your account. RTasks then sends a password reset email to your inbox.
This email contains a unique link to create and confirm a new password for your RTasks account. Follow the instructions to set a strong new password you can easily recall going forward.
After resetting your password using this self-service method, you can log into your RTasks account seamlessly using the newly created password.
Multi-Factor Authentication Recovery
For accounts with two-factor authentication (2FA) enabled, you may need backup recovery codes to restore access if your 2FA device is unavailable.
When initially setting up 2FA, RTasks provides a list of one-time recovery codes. Save these codes in a secure location like a password manager.
If you lose your 2FA smartphone or authenticator app, enter a recovery code at the RTasks login screen to verify identity and access your account.
RTasks also prompts you with account recovery options on the login screen for convenience.
Contact RTasks Support
If the above self-service options do not resolve your RTasks access issues, contact the RTasks support team directly for help.
Email [email protected] with details on the specific account access problems you’re facing.
Some details to include:
- RTasks account email address
- Whether you cannot recall your password, 2FA codes missing, or other issues
- Error messages encountered if any
The RTasks support team is highly responsive and will work directly with you to investigate and troubleshoot account access issues.
They may request additional verification details to establish identity before restoring login ability. But user convenience is always prioritized.
Account Deactivation
In rare cases of accounts remaining inactive for very long periods, RTasks may automatically deactivate such accounts.
If your account was deactivated, contact support or your administrator to reactivate access after confirming identity and providing usage justification.
Following these tips on recovery protocols will help swiftly regain entry to your RTasks account if login problems ever occur, enabling smooth resumption of managing tasks, timesheets, expenses and documentation.